Terms and Conditions

  1. Object

These Terms and Conditions govern the contracting of and participation in buggy tours offered by Douro Extreme – Joana Maria Pereira Monteiro Unip.Lda, as well as the rights and obligations of the parties involved.

 

  1. Booking and payment

2.1. The tour reservation will only be considered confirmed after full payment or the agreed deposit.

2.2. The applicable prices are those in effect on the date of booking.

2.3. The company reserves the right to refuse reservations in case of unavailability, lack of payment or incorrect data.

 

  1. Cancellations and refunds

3.1. The customer may cancel the reservation under the following conditions:

 

  1. with more advance notice than[5 dias]/days: full refund;
  2. with less advance notice than[48h]hours: retention of[50]% of the amount paid;
  3. In case of no-show: there will be no refund.

 

3.2. The company may cancel or interrupt the tour for reasons of safety, adverse weather conditions, mechanical failure, force majeure or other unforeseen circumstances.

3.3. In the event of cancellation initiated by the company, the customer will be entitled to rescheduling or a refund, as applicable.

 

  1. Participation requirements

4.1. The driver must possess a valid driver’s license for the category required by law.

4.2. Participants must present identification whenever requested.

4.3. Participation may be refused to individuals under the influence of alcohol or drugs, or whose behavior poses a risk to the safety of the group.

4.4. Minors may only participate if accompanied by a legal guardian or with authorization, in accordance with applicable law.

 

  1. Security

5.1. The use of safety equipment provided by the company, namely a helmet, is mandatory whenever required.

5.2. All participants must strictly follow the instructions of the guides/monitors before and during the tour.

5.3. It is prohibited to drive dangerously, exceed the indicated limits, perform reckless maneuvers, or deviate from the authorized route without the company’s consent.

5.4. The company may immediately terminate the participation of any customer who violates safety rules, without the right to a refund.

 

  1. Health status and physical fitness

6.1. By participating, the client declares that they are in adequate physical and mental condition to participate in the activity.

6.2. The client must inform the company in advance about pregnancy, physical limitations, injuries, heart problems, epilepsy, or any condition that may affect the safety of the activity.

6.3. The client is solely responsible for their participation when they omit relevant information about their health status.

 

  1. Customer responsibility

7.1. The customer is responsible for damages caused by negligent, reckless, or improper use of the buggy and equipment provided.

7.2. The client agrees to respect applicable road laws, the environment, private property, and the organization’s instructions.

7.3. Damages caused by fraud, gross negligence, or breach of the rules may be charged to the customer.

 

  1. Company responsibility

8.1. The company undertakes to provide the service diligently, using vehicles in adequate working and safety conditions.

8.2. The company is not responsible for losses, thefts, or damage to personal belongings during the activity.

8.3. The company will not be responsible for delays, route changes or cancellations caused by circumstances beyond its control, including weather conditions, public authorities, accidents, road closures, natural disasters or force majeure.

 

  1. Insurance

9.1. The tours include the legally required insurance, under the applicable terms.

9.2. The customer acknowledges that the insurance may not cover damages resulting from non-compliance with the rules, reckless driving, alcohol/drug use, or unauthorized use of the vehicle.

9.3. It is recommended to read the coverages and exclusions of the applicable insurance policy beforehand.

 

  1. Schedules and punctuality

10.1. The customer must arrive at the departure point with at least[X]minutes in advance.

10.2. Customer delays may result in a reduction of tour time or loss of the reservation, without the right to a refund.

 

  1. Weather conditions and route changes

11.1. The route may be altered for reasons of safety, environmental conservation, orders from authorities or local conditions.

11.2. The occurrence of rain, wind, dust, uneven terrain, and other natural features is part of the normal risk of the activity.

 

  1. Images and dissemination

12.1. Photographs and videos may be taken during the tour for promotional purposes of the company.

12.2. By participating, the client authorizes the use of their image, unless expressly stated otherwise before the start of the activity.

 

  1. Data protection

13.1. The personal data collected will be used for reservation management, invoicing, customer contact, and compliance with legal obligations.

13.2. The data will be treated confidentially and in accordance with applicable data protection legislation.

 

  1. Acceptance of terms

14.1. By making a reservation and/or participating in the tour, the client declares to have read, understood and accepted these Terms and Conditions.

14.2. Acceptance of these terms is an essential condition for participation in the activity.

 

  1. Applicable law and jurisdiction

15.1. These Terms and Conditions are governed by the legislation of[país].

15.2. In case of litigation, the court of the district of [location] shall have jurisdiction.[Porto-Este- Marco de Canaveses], with express waiver of any other, unless otherwise required by mandatory legal provision.